High, we're Prizm Smoke.

We're into bringing our community together by shining a light on the many great things the cannabis world has to offer.

Reviews, trendy products and a collection of things we find neat!

With a growing list of smoking essentials, we'll help make your mid-day sesh, late night strolls or your lazy Sunday mornings feel more complete.

  • Community focused

    We listen to our customers and community of consumers.

    Everything we do is built based on your feedback. Have a question? Looking for a recommendation?

    Send us a message and let's chat!

  • Real people

    Decades of experience with this magical plant combined with many years of product fulfillment.

    Bringing you an efficient and reliable solution for all of your cannabis accessory needs.

  • Curated products

    Looking for a cheap bong online? Or maybe a replacement 510 battery for your new vape cartridge. Have a look through our selection of cannabis accessories online for great prices, same day order fulfillment and a ever changing product line!

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Understanding your needs

We get it, we're real people too.

Ordering something online can be scary. You
find a new website, something catches your attention..and you want it now!

We take pride in our business and providing you, our customer, with the best experience possible.

Picked, packed and shipped by real people who
enjoy these products just as much as you!

Please let us know if you have any questions, concerns or if we can assist in any way.

FAQ

How do I know my order was received?

You will receive a confirmation e-mail letting you know that your order was received. 

How do I know if my order has shipped?

All orders are processed and shipped within 24 hours. Orders placed on a Friday after 12pm will ship the following business day.

We will send you an email with your tracking code once your order has shipped. 

We offer the best discount on shipping cost to our customers by using multiple carriers.

How long will it take to get my order?

Orders withing Canada should arrive in approximately one weeks time. Faster shipment options are sometimes available during checkout.

Orders to the United States of America is usually 10-14 business days, however it may have further delay for customs clearance. Xpresspost cuts down the wait time to approximately 4 business days for most centres. However due to import checking through U.S.A. Customs, we cannot guarantee a specific time, or determine customs import delays with either service, although Xpresspost does have priority. Currently there is little to no restrictions on our products shipped to the U.S.A., however, tobacco and other products may be taxed at import by U.S.A. customs.

International orders will take a bit longer compared to our standard shipping estimates.

What if something arrives damaged, or is defective?

We pack everything very well. In the very unlikely event your purchase is damaged, please attach a photo of the damaged item and let us know as soon as possible; we will do our best to resolve the issue. In most cases we are able to directly replace the item.

Vaporizers and most electronics are tested beforehand by their manufacturers and hold their own warranties. If you have problems, contact us, we will help you troubleshoot. If the unit turns out to be defective, we will replace dead on arrival units.

What is your return policy?

RETURNS & EXCHANGE POLICY
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us; we have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect smoking accessory.

Our return policy is listed below; please read thoroughly, and contact us if you have any questions.

ORDERS RETURNED WITHIN 30 DAYS

Any/all items purchased from PrizmSmoke.com must meet the following requirements to be eligible for a refund or exchange:
Item(s) must be in original, brand new condition. Item(s) must be shipped back within 30 days of the original delivery date. Return must include a Return Authorization (RA) number which can be acquired by emailing us at orders@PrizmSmoke.com.

Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.

Buyer must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.

PrizmSmoke reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. 

Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.

ORDERS RETURNED AFTER 30 DAYS
Products are not eligible for return or exchange after thirty (30) days.

FOREIGN COUNTRY RETURN POLICY
Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

NOTICE
PrizmSmoke.com reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, PrizmSmoke.com reserves the right to refuse a return for any reason.

Contact Us

If you have a questions or recommendations for us, please send us an email at info@PrizmSmoke.com or fill our the contact form below and someone will get back to you as soon as possible.

We'd love to hear from you!